https://support.shutterfly.com/s/article/available-image-download-options-1

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Image Download Options

Dec 19, 2022•CS Knowledgebase

Download from:  My Photos  |  Shutterfly Mobile App  |  Download from Shutterfly Mobile Web  |  Shutterfly Share Sites
We securely store your photos and offer several convenient methods of downloading from our website, or mobile app. All downloads are in JPG format and are either full resolution or high resolution as specified below. In addition to JPG, we accept HEIC (via the iOS app only), PNG, BTM, and BMP image file formats and convert them to JPG at upload.

Note: Downloaded photos do not include any edits made using our online tools, such as cropping, color effects, or red eye removal.

Download from My Photos
You can download photos one at a time or in batches. Single photo downloads are saved to your computer immediately. Multiple photo downloads will be sent via a link to a zip file (or files) containing your selected images to the email address associated with your account.

  To download a single image from My Photos: 

1. Click the image you wish to download (it will now be highlighted with an orange border).
2. In the top black action bar, click “Download” (cloud with a downward pointing arrow).
3. Additionally, from Full Image View, you can click the “Download” button (cloud with a downward pointing arrow) and receive your file instantly.

To download multiple images from My Photos:

1. Select a set of photos and/or videos (up to 500).
2. Click the “Download” icon in the black action bar along the top of the page (cloud with downward pointing icon).
3. You will receive an email from Shutterfly with a link to download a ZIP file – or several, depending on the quantity – containing the selected photos and/or videos.
4. Click the link and save the file to your computer. Open the file with WinZip (or other compatible program) to extract the files and save them to your computer.

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Download from Shutterfly Mobile App
You can download photos from your account to your mobile device one at a time via the Shutterfly app. App downloads are a high resolution file (1600×1200), suitable for viewing, sharing, or printing up to 8×10. Full resolution downloads can be obtained through the website. See Download from My Photos above.

Download from Shutterfly Mobile Web
To download an image from your Shutterfly Account on the mobile web browser, you will need to access your My Photos. The next steps depend on your Device. 

To download an image from an Android Device on the Mobile Web:

1. In the Photos Section, select the photo you would like to download to enlarge the image. 
2. Tap the 3 dots in the upper right-hand corner.
3. Tap Download. 

To download an image from an Apple Device on the Mobile Web:

1. In the Photos Section, tap the plus (+) on the photo you would like to download to enlarge the image. 
2. On the bottom menu bar, tap download. 

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Download from Shutterfly Share Sites
Share Site photos can be downloaded one at a time from Share Sites you own or are a member of (subject to permission levels and site settings). are a high resolution file (1600×1200), suitable for viewing, sharing, or printing up to 8×10. Full resolution downloads of images in your Shutterfly account are available through the website. See Download from My Photos above.
To download an image from a Shutterfly Share Site:

1. View a picture on a Shutterfly Share Site; click the thumbnail to view the full-size image.
2. Hover over the pencil in the upper right-hand corner to see a drop-down menu, shown below.
3. Click the “Download picture” option in the drop-down menu. You will be prompted to sign into your Shutterfly account if you are not already. A 1600×1200 copy of the picture will be downloaded to your computer.

Note: If you do not see the option to ‘Download Picture’ from a Share Site, the owner has disabled this feature.